Frequently asked questions
All the answers to your questions
Welcome to Hino Drummondville’s frequently asked questions
Here you’ll find answers to the most frequently asked questions about our services, trucks and maintenance solutions.
Do you have an unanswered question? Contact our team – we’re here to help!
Select a question category
How do I place an order online?
To place an order :
Browse our online catalog and add the desired items to your shopping cart.
Click on “Proceed to checkout”, then follow the steps to complete your purchase.
An order confirmation will be sent to you by e-mail.
What payment methods do you accept?
We accept :
- Major credit cards (Visa, MasterCard, American Express).
- Secure payments with PayPal
- Bank transfers.
- Secure payment via our online platform.
Can I cancel or change my order?
Yes, you can cancel or modify your order before it is shipped.
- Telephone: 819-472-4848
- E-mail: info@garagejfortier.com
What are the delivery times?
Delivery times vary according to destination:
Quebec: 2 to 5 business days.
Other Canadian provinces: 3 to 7 business days.
Can I track my order?
Yes, once your order has been shipped, you will receive an e-mail with a tracking number so you can follow your delivery in real time.
Visit our order tracking page by clicking here.
Can I pick up my order in store?
Absolutely. You can choose the “Pick-up in store” option when you make your purchase.
Orders can be picked up at our address: 4210 Bd Saint-Joseph, Drummondville, QC J2A 0K3
What is your returns policy?
Products may be returned within 30 days of receipt, provided they are in their original condition.
See our Return and Refund Policy for more details.
How long does it take to get a refund?
Refunds are generally processed within 14 working days of receipt and inspection of returned items.
How do I return my order?
Contact our customer service department to obtain a return authorization and RMA number before sending your items.
How do I book a service appointment?
You can book an appointment here:
Online via our form below
By phone: 819-472-4848
Do you offer a service guarantee?
Yes, all our installation, maintenance and repair services are guaranteed for a period specified in the quotation.
Can I cancel or change an appointment?
Yes, appointments can be changed or cancelled free of charge up to 24 hours before the scheduled appointment time.
What services do your partners provide?
Our partners include :
Customization of trucks and vans (via Solutions Transpot Camion).
Truck bodies and modifications (via Smart Truck Bodies).
Specialized mechanical services in Bourcherville (via Groupe National Hino Rive-Sud).
Do the partners' terms and conditions apply?
Yes, the services provided by our partners are governed by their own terms and conditions.
We invite you to consult them directly.
Do you offer promotions or loyalty programs?
We offer regular promotions. Subscribe to our newsletter to stay informed by clicking here.
Do you deliver internationally?
At present, our deliveries are limited to Canada. We hope to expand our service internationally in the near future.
Can I open a business account with Hino Rive-Sud?
Yes, companies can open an account to benefit from advantages such as preferential prices and tailored solutions.
Can't find the answer to your question?
Write to us and our team of specialists will get back to you within 24 hours.
Contact our customer service
Call us
By e-mail
Our opening hours
Monday to Friday:
6a.m. to midnight
Closed weekends and public holidays.
Hino Québec réunit Groupe National Hino Rive-Sud et Hino Drummondville pour offrir une couverture complète en vente, entretien, inspection SAAQ de véhicules lourds et pièces Hino, partout entre la Rive-Sud de Montréal et le Centre-du-Québec.
Les modèles de camion Hino
Camions poids moyens
Camions poids lourds
Garanties Hino
Centre-du-Québec
Montréal et Montérégie
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